FAQ

For your questions and concerns

1. What if there is a problem with an item in the bag?

We will gladly refund you if you are not satisfied with specific items in your delivery! This refund will be applied to your account. Or, we can add something else to your next bag for free. Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

2. How do I put my subscription on hold?

Follow these simple steps! :

1. Go to the Field Goods website. 

2. Click on MY ACCOUNT. 

3. Sign in.

4. Click on the Subscriptions and then Hold/Cancel Subscriptions

5. Specify the weeks you would like to place your bag on hold.

6. Click Save. 

3. Why did I receive a newsletter when my subscription was on hold or cancelled?

We send In The Bag newsletters to all subscribers (present and past). If you would like to permanently stop receiving the newsletter click unsubscribe at the bottom of the newsletter.

4. How do I cancel a subscription? 

Follow these simple steps! :

1. Go to the Field Goods website. 

2. Click on MY ACCOUNT. 

3. Sign in.

4. Click on ACCOUNT then ACCOUNT INFORMATION

5. How do I add or modify to my subscriptions? 

If you are interested in adding an herbs and alliums, bread or extra fruit subscription, follow these simple steps:

1. Log in to the Field Goods website.

2. Click on MY ACCOUNT.

3. Sign in.

4. Click on the SUBSCRIPTIONS then MODIFY SUBSCRIPTIONS

6.  How can I set up a pick-up site for my office? 

Easy! Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We generally need a group of at least 5 subscribers, depending on the location, to set up a new drop-off site. All we need is a climate-controlled location (ie. not outside in the blazing heat) to leave the bags for pick-up.

7. What if didn’t pick up my delivery?

Depending on your pick-up site, your bag may or may not still be at the location after the designated pick-up time. If a bag is left, it is usually donated, given to someone else at the location or tossed.  Your pick-up site is not responsible for holding on to your bag.

8. When does my subscription start and end during the year? 

Whenever you want it to!  We deliver all year.

9. How do I change my payment information?

1. Go to the Field Goods website. 

2. Click on MY ACCOUNT.

3. Sign in.

4. Click ACCOUNT then PAYMENT INFORMATION