By purchasing a Field Goods Subscription, you are agreeing to pay for and receive a weekly delivery of fresh produce. We do not guarantee that you will receive a specific number or type of items. Subscribers may get more or less of a specific fruit or vegetable depending on crop conditions. One reason we offer such a diverse product line is that it reduces the impact of challenging crop conditions and increases nutritional variety. In other words, if eggplants grow better in drought than peppers, you might be bringing home more eggplants than peppers. This is the fundamental nature of buying real, fresh, local food...nature is in charge. If you want guarantees, you'll need to buy food that comes out of a manufacturing plant.
We will try to let you know a few days ahead of time what is in your upcoming delivery. If there is anything that you cannot eat, please let us know and we will do our best to replace it with something else.
100% Human Guarantee™
If you receive an item that you are not happy with let us know. We will give you a credit or replacement the following week. No problem. We are delivering real food. from real farmers, packed and delivered by real people -- stuff happens.
Your subscriptions can be cancelled. You can do this by choosing the cancel subscription option in the subscription section. You must give us your cancellation notice by 11:59pm MONDAY for Wednesday and Thursday deliveries or 11:59pm TUESDAY for Friday deliveries of the current week for it to be effective for that week. Cancellations made after this deadline are subject to a $5 cancellation fee.
For subscriptions, we require that you set up automatic payments on a credit card, debit card or ACH (electronic withdrawals from your checking account). You are authorized at the order deadline and charged the day of your delivery.
You can go to MY ACCOUNT and place your delivery on hold for as long and as often as you wish. You must do this by the END OF THE DAY on the MONDAY before your next delivery.
You can go to MY ACCOUNT and to change or add a subscription. You must do this by the END OF THE DAY on the MONDAY before your next delivery. Your prepayment will be adjusted accordingly.
Missed Delivery Policy
If you do not pick-up your delivery, we can not refund you. You can designate an Additional Contact when you sign-up—we can give this person your delivery in case you can not pick it up. Your pick-up site is not reasponsible for holding on to your bag, if you fail to pick it up on the designated day.
You will be refunded the remaining balance in your account or you may choose to apply this balance to a later delivery, if you cancel.