General Policy

By purchasing a Field Goods Subscription, you are agreeing to pay for and receive a weekly delivery of fresh produce. We do not guarantee that you will receive a specific number or type of items. Subscribers may get more or less of a specific fruit or vegetable depending on crop conditions and the sized-bag. By offering a diverse product line we help reduce the impact of challenging crop conditions and increase nutritional variety. In other words, if eggplants grow better in drought than peppers, you might be bringing home more eggplants than peppers. This is the fundamental nature of buying real, fresh, local food…nature is in charge. If you want guarantees, you’ll need to buy food that comes out of a manufacturing plant.

We will let you know every Friday what is planned for your upcoming delivery. If there is anything that you cannot eat (allergies), please consider putting your subscription on hold for that week.

If you receive an item that you have an issue with, just let us know. We will credit your account. No problem! We are delivering real food, from real farmers, packed and delivered by real people — stuff happens.

DELIVERIES

If you do not pick up your delivery, we cannot refund you. We suggest that you ask a colleague or friend to pick up your delivery. Your pick-up site is not responsible for holding on to your bag after your delivery day. Remember that you can always put your subscription on hold when you know you’ll be away.
Going on vacation? Log in to your account and place your delivery on hold for as long and as often as you wish. You must do this by the order deadline before your next delivery.
You can go to MY ACCOUNT to change or add a subscription. Also check out our weekly e-newsletter In the Bag to see our weekly Extra Items; you may choose to add bread, cheese, pasta, diary herb & allium, and other offerings for the next week. You must do this by the order deadline before your next delivery.
You are responsible for knowing if your delivery location is closed or closing early for any reason. If you pick up at an open to the public location, familiarize yourself with the schedule of your delivery location. If we deliver your bag and your site is closed or will not accept the delivery, we cannot refund you. Make sure you are on hold the days your location is closed. You can go to MY ACCOUNT to check your order status the week of your delivery.
Your subscriptions can be cancelled anytime prior to your order deadline at no charge. Log into your account and choose the cancel subscription option in the subscription section. You must give us your cancellation notice by the deadline for your delivery day, usually 48 hours in advance of the day of delivery. You cannot cancel with a negative balance. Cancellations made after order deadlines are subject to a cancellation fee of 50% of the order total.
You can cancel after your order deadline but before your delivery day by emailing info@field-goods.com. However, you will be charged a late cancellation fee of 50% of the order total. We can not reimburse you for orders cancelled on the day of delivery.

payment

For subscriptions, we require that you set up automatic payments on a credit card, debit card or ACH (electronic withdrawals from your checking account). Your account is authorized at the order deadline and charged the day of your delivery.
Failed payments most often happen when your credit card expires, is cancelled for fraud, or your bank refuses payment due to insufficient funds. Because we know mistakes happen, Field Goods will deliver the first time your payment fails. We just ask that you go into your account and update/change your payment information as soon as possible. We will then charge you for your delivery. If your payment fails again your deliveries will be suspended until the payment method is updated. We will attempt weekly to bill your payment method, and you will receive email communication each time we attempt to bill you.
You will be refunded the remaining balance on your account or you may choose to apply this balance to a later delivery, if you cancel. See full cancellation policy above.

You are responsible for knowing if your delivery location is closed or closing early for any reason. We will not refund you if we deliver your bag and you are not able to pick it up. If you pick up at an open to the public location, familiarize yourself with the schedule of your delivery location. Make sure you are on hold the days your location is closed. You can go to MY ACCOUNT to check your order status the week of your delivery.

For answers to other common questions about Field Goods, please check our FAQ.