Frequently Asked Questions

Click here to create your account.

1. Choose a Pick-up Site
We deliver to Public Locations such as libraries, gyms, and local businesses and Private Locations such as workplaces and organizations that allow deliveries only for employees, members, and/or affiliated parties. Once you select your pick-up site, you will see what day and time you pick up your Field Goods order.

2. Shop
Shop from 200+ items. You can choose to purchase all items as one-time orders, and we offer a handful of special recurring items that can auto-ordered for weekly or bi-weekly delivery.

3. Provide Your Info
Fill in your contact and payment information, agree to the Field Goods terms and policies, click Save Account Information, and you’re good to go!

We require that you set up automatic payments. We accept credit cards, debit cards or ACH (electronic withdrawals from your checking account). Your charge will be authorized at 11:59PM, 48 hours before your delivery day. You are charged the day of your delivery.

Delivery Charge
Depending on the distance to a location from our Athens, NY warehouse we add a $1.50 or a $2.00 delivery charge.

Fundraiser Charge
We offer a fundraiser program for schools and other non-profit locations. Fundraiser locations add a charge of a few dollars that we collect for them.

Field Goods delivers to two types of locations:

Public Locations
Such as libraries, Ys, cafes, gyms, and local businesses. Find a pick-up site.

Private Locations
Such as workplaces and organizations that allow deliveries only for employees, members, and/or affiliated parties. Find a pick-up site.

If you can’t find a location near you, refer a Field Goods pick-up site!

1. Sign in
2. Click on Account then click Change Pick-up Site
3. Choose a pick-up site
   
   Once you change your pick-up site, you will see what day and time you pick up your Field Goods bag. Don’t forget to click save!

Field Goods delivers throughout eastern New York, including the New York metro area, western Connecticut and Massachusetts, and northern New Jersey.

You can choose to automatically get a subscription delivered every week or every other week, or set your own schedule using our Hold function. We deliver 52 weeks a year!

The pick-up window for your delivery is shown when you select your location. You can pick-up your delivery anytime during this timeframe.

If your location is closed for a national holiday, we will assess rescheduling deliveries for a different day. For example: Thursday deliveries on Thanksgiving could be rescheduled to Monday, Tuesday, or Wednesday. Your new delivery day will be noted on This Week’s Delivery.

If your location is closed due to weather/emergency, we will assess rescheduling deliveries for another day that week or on Monday of the following week.

Depending on your pick-up site, your bag may or may not still be at the location after the designated pick-up time. If a bag is left, it is usually donated, given to someone else at the location, or tossed. Your pick-up site is not responsible for holding on to your bag.

You are responsible for placing your delivery on hold if your delivery location is closed or closing early for any reason. If you pick up at a Public Location, familiarize yourself with the schedule of your delivery location.

If your location is closed for a national holiday, we will assess rescheduling deliveries for a different day. For example: Thursday deliveries on Thanksgiving could be rescheduled to Monday, Tuesday, or Wednesday. Your new delivery day will be noted on This Week’s Delivery.

If your location is closed due to weather/emergency, we will assess rescheduling deliveries for another day that week or on Monday of the following week.

In the case of weather/emergency, we allow cancellations one day prior to the delivery date, with a fee of 40% of the order total.

If we deliver your bag and your site is closed or will not accept the delivery, we cannot refund you. Make sure you are on hold the days your location is closed. You can sign in to check your order status the week of your delivery.

Please return your blue, orange, yellow, green, or white Field Goods bags and the silver insulated bags to your delivery location. Our driver will pick them up with the next delivery. Remember to reduce, reuse, and recycle!

The deadline is 48 hours prior to your delivery day.

Tuesday delivery: Saturday by 11:59 pm
Wednesday delivery: Sunday by 11:59 pm
Thursday delivery: Monday by 11:59 pm
Friday delivery: Tuesday by 11:59 pm

Our In the Bag newsletter, which you receive Fridays, is a good reminder to check out what we are offering including breads, pasta, cheese, and more that you may want to add to next week’s delivery.

In addition to fruit and vegetable bags, we also offer Eggs, Salad Mix, Bread, Cheese, Pasta, Yogurt, and more as recurring items!

1. Sign in
2. Click on Account then click Manage Recurring Items
3. Once you modify your recurring items, be sure to click the Update button to update your schedule. Then click the Save Changes button to lock it in!

You can modify recurring items before the order deadline. If you miss your order deadline for the current week, any changes to your recurring items schedule will only impact your order for the following week.

1. Sign in
2. Browse the marketplace and add whichever items you desire.
3. No need to check out! Items added to your basket will be ordered at the order deadline. Be sure to remove items you don’t want before then.
4. You can order pantry items with or without an active subscription.

You can modify orders before the order deadline. If you miss the deadline for the current week, you can set up an order for the following week.

Information on what will be delivered each week and how to use it.

Each Friday, we email our In the Bag newsletter to all Field Goods customers. In the Bag describes the coming week’s delivery with info, tips, and recipes. Click here for our In the Bag archive.

If you are not receiving your In the Bag emails, please check your email client’s spam filters and add us to your Safe Senders list. You can also reach out to your IT department since some organizations employ third party spam/virus protection software.

If you would like to stop receiving the newsletter, click the unsubscribe link at the bottom of the newsletter.

We deliver year round, and many of our customers say their favorite deliveries are in the winter. Our winter produce is sourced from year-round greenhouse production, high-tunnels, over-wintered items, storage crops (root vegetables and fruits), as well as frozen produce.

Individual Quick Freezing (IQF) production ensures the highest quality frozen product. The prepped veggies are blanched to lock in the nutrition and freshness, and then run on a conveyor belt through the freezer. This method individually freezes pieces to minimize excess moisture, helping maintain the texture, flavor, and nutrients.

If you do not meet the minimum order amount required, you will need to increase the amount of your order.

1. Sign in
2. Add more items

You will be informed of the upcoming week’s delivery through our In The Bag newsletter each Friday. If you are allergic to an item, we recommend that you put your subscription on hold.

One of the most valuable features of a Field Goods subscription is that we include a wide variety and hard-to-find products. In addition, produce from small farms can taste very different than items you may have had in the past.

We help you to try new things. Our In The Bag newsletter will tell you everything you need to know about the items and how to prepare them!

If deer eat our farmer’s crop the day before delivery, we won’t be able to provide that specific product in your bag. For scenarios where we deem it necessary to switch to another item, we reserve the right to change those items.

If you receive an item that you have an issue with, just let us know. We will credit your account. No problem! We are delivering real food, from real farmers, packed and delivered by real people — stuff happens. Email us at info@field-goods.com.

To put a specific recurring item on hold for the next open order:

1. Sign in
2. Click the Basket icon
3. Check the “Skip this week” box next to any recurring items you wish to hold
4. Click the Update Basket button to update your order

Example: You have a recurring Small Bag, Bread, and Cheese but have decided to put your recurring Cheese on hold for This Week’s Delivery. You just click the “Skip this week” box next to the Cheese.

To put all your recurring items on hold:

1. Sign in
2. Click on Account then click Manage Recurring Items
3. Select specific dates and click the Save Changes button below that list of dates, or a longer-term alternative is to Hold Indefinitely

* If you place your recurring item/s on hold and have items in your basket that meet your order minimum, you will have an order created for that week. Customers are responsible for any orders created in this manner. *

You can cancel after your order deadline but before your delivery day by emailing info@field-goods.com. However, you will be charged a late cancellation fee of 50% of the order total. We can not reimburse you for orders cancelled on the day of delivery.

By partnering with local small farms, we offer superior produce with advantages in freshness, flavor, texture, nutrition, and sustainability. The benefits start with our small farms. The diversity of the farms and their produce translates into a greater nutritional diversity for our customers, and a healthier ecosystem. Small farms typically do not harvest with industrial machinery and the produce is sold to Field Goods right after harvest. Processing and transportation are minimized.

Our distribution method and product selection are designed to support sustainability.

1. We work with small farms that practice sustainable farming.
2. Field Goods minimizes food waste. Contrasted with the nation’s current agricultural system, which wastes about 50% on the way to the consumer, only about 4% of our produce is left over at the end of the week – which is then donated to people in need or to farmers for livestock feed. We end up with almost 0% waste!
3. Our bags travel less than 4 miles per customer per weekly delivery, and this includes the whole chain from farm to customer. For a point of comparison, an individual customer’s weekly grocery trips are easily five times that number.
4. We encourage our customers to return their subscription bags and insulated freezer bags to us every week. This way we can reduce, reuse, and recycle!

We think of Field Goods as a stealth wellness program because a Field Goods subscription truly changes behavior. Here is what we learned from a Sage Colleges Research study from subscribers after 3 months:
• 40% report eating healthier, eating 10% more each week of fruit and vegetables.
• There’s a 50% increase in those very satisfied with their diet and two-times improvement in subscriber’s satisfaction with the whole families’ diet.

More Information

Field Goods customers pay for our local produce after the delivery, offering a pay as you go plan. Field Goods subscriptions can be turned on or off, as suits your lifestyle. If you are going away during the summer, you can put your subscription on hold.

Field Goods delivers 52 weeks a year.

We deliver over 150 varieties of fruit and vegetables a year and with a constant quantity based on the bag size that you have selected throughout every season. There are 4 bag sizes, providing option for the right amount for any household.

Click here to learn more about CSAs.

Our program can also serve as a fundraiser for non-profit organizations.

We work with over 80 small farms from northern Vermont to southern New Jersey. The majority of our farms are in the Hudson Valley. Click here for more info.

Thanks to the farming methods of our small farms, our products have superior taste, freshness, and nutrition. The farming methods are certified organic, organically grown without certification, Integrated Pest Management, or family farm methods. Most of the items come from certified and uncertified organic growers, and all of our items are non-GMO!

More Information

Our In the Bag newsletter identifies which farm – and the farming method – of every item that we deliver. Plus, we deliver a printed newsletter with the delivery that itemizes everything in your bag, including its source and farming method.

Learn more about Our Farmers.